Terms and Conditions

• All cats must have a record of vaccination for cat flu, feline enteritis, and feline leukemia  and will need to show that they were vaccinated at least 14 days prior to arrival. The record must accompany the cat and remain with them on each boarding occasion.
• If any guest is found to have an infestation of fleas on arrival, then Hambleton Hills Cattery reserve the right to treat the cat at a standard charge of £25 plus the cost of the flea treatment to cover treatment and additional sanitising of the chalet.
• All guests should be recently treated for worms before their stay with us.
• If a cat has not been treated for fleas and worms then Hambleton Hills Cattery will administer a treatment and charge an additional £12 for the treatment. If flea dirt is found on our guests then they will be treated immediately and the owner charged £30 for the management as we cannot have an infestation within the cattery environment.
• Multi cat units- cats may need to be separated should, on the off chance, problems occur e.g. Fighting or ‘stressed’. By signing the consent you are agreeing to this action.
• Hambleton Hills Cattery reserves the right to refuse a guest if on arrival they are showing signs of ill health.
• We are happy to administer medication at no extra cost providing the cat will accept the medication without too much resistance, and that the medication can be given by a person that does not have a veterinary qualification. There will need to be sufficient medication to last the duration of the stay.
• Whilst guests boarding at Hambleton Hills Cattery receive every care and attention, they are boarded entirely at the risk of the owner. We are not qualified to care for sick animals. Where specialist care is required,, Hambleton Hills Cattery reserve the right to call or visit our guests own veterinary surgeon where possible, or access Galtres Vets in the village here, and act upon their advice. Expenses incurred will be met by the owner of the guest.
• If your cat is elderly or suffering from a terminal disease, you will be asked what you would like us to do in the regretful event of your cat becoming very ill or even dying whilst in our care. It will help us to deal with the situation knowing that we have done our utmost to carry out your request in your absence. Where possible we will keep you informed of the changing events if you wish this. We do not accept entire males or females over the age of 6 months. 

• Owners are urged to transport their cat in an adequate sized secure basket or cat carrier between the car and cattery, and home and cattery. Please do not attempt to carry your cat in your arms at any time during arrival and departure.
• We ask that you inform us at your earliest convenience if you are not going to be able to collect your cat at the agreed departure time and day as this may affect other bookings.
• If any cat is not collected after 2 weeks of the agreed departure date then Hambleton Hills Cattery will assume ownership and the cat will regretfully be re-homed. Any costs incurred as a result of this extended board will be recovered from the owner. 

Making A Booking – We charge by the day not by the night. 

The day of arrival, day of departure & all days booked are charged for regardless of departure time.

All bookings require a non refundable 40% deposit per chalet at the time of booking but we are happy to take full payment. The deposit is required within 3 days of making the booking unless the arrival date is within the next week. In this case full payment is required. The total balance is payable 7 days before arrival off peak and 4 weeks before arrival for peak time bookings. This is payable by BACS .

• Bookings for Christmas Day,  Boxing Day and New Year's Day are charged at double rate and have a minimum booking fee of £50. Bookings between July and September,  plus these above days, must be paid for in full FOUR weeks in advance as these are all peak periods.
• There is a minimum  booking requirement of 4 days. Bookings can be made for fewer days but will be charged as though its 4 days.

• Made fewer than 7 days (off peak) or 28 days (peak) before your booked arrival date will not receive any refund (i.e. the full cost of your original booking) unless  can cover the booking.

If you need your cat to stay longer than originally booked, we will do what we can to accommodate this depending on a chalet being available. Please let us know as soon as you can.

Should you need to shorten the boarding period of your existing booking and it is not in peak time :

• if the change is made at least 7 days before your booked arrival date, we will reduce the total boarding fees to reflect the actual new boarding period
• if the change is made fewer than 7 days before your booked arrival date, then we will charge for the full original booking.

Our full bank details for payments via BACS will be sent with the initial booking confirmation email/message.

The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).

If we ask you for personal information we will use it responsibly and in line with GDPR data protection principles. 

We need to collect information because it is required under licencing regulations for the safe management of your cat/s.

We will:

*only ask for information the we need.

*ensure only those appropriate have access to it. (This is just myself, my staff and a vet if necessary.)

*store your information securely.

*never share any information with a third party. 

*only keep your information for as long as we need to. (This means after 3 years the booking form will be disposed of safely or returned to you if you wish to have it.)