Terms and Conditions

Health & Vaccination Requirements:
All cats must have up-to-date vaccinations against:
Feline panleukopenia
Feline parvovirus (feline infectious enteritis)
Feline respiratory viruses (feline herpesvirus and feline calicivirus)

Proof of Vaccination:
Owners must provide a vaccination record showing that vaccines were administered at least 14 days prior to arrival. This record must stay with the cat during their entire stay.

Refusal of Admission:
We reserve the right to refuse entry to any cat showing signs of ill health upon arrival. Cats with any health issues require the owner to inform Hambleton Hills Cattery at booking, or at a point where the health of the cat may impact the booking made.

Age and Neutering:
We do not accept entire (unneutered) males or females over the age of 6 months.

Parasite Control (Fleas & Worms)
Pre-Arrival Treatment:
All cats must be treated with a vet prescribed flea treatment a few days before their stay, unless on a plan through their vet, and be up to date with a worming treatment.

Active Flee Infestations:
If a cat arrives with an active flea infestation, we reserve the right to refuse to take the cat into the cattery.

If active fleas or flea dirt is found on a cat whilst boarding,  then the cat will be isolated, the owner informed and vet contacted for advice, they will then be treated as advised by the vet. The owner will be charged £30 per chalet for management to prevent a cattery infestation, sanitisation of the chalet, plus the cost of the treatment and any other costs incurred through the vet.

Medical Care & Medication:
We happily administer medication at no extra cost, provided the cat accepts it without heavy resistance and it does not require a veterinary qualification to administer.
Owners must supply sufficient medication for the entire stay, and all equipment required to administer the medication,  including a sharps box for insulin dependent cats.

Veterinary Care
We are not qualified to care for sick animals.  If specialist medical care is required, we reserve the right to contact or visit the cat's own vet, or in most cases, access Galtres Vets in the village here in Flawith. We will act upon their advice, and all veterinary expenses incurred must be met by the owner before collection of the cat.

Elderly or Terminally Ill Cats: 

For elderly or terminally ill guests, owners will be asked to provide specific instructions regarding their wishes should the cat become very ill or pass away. We will do our utmost to keep you informed of any treatment or changes.

Boarding Multi-Cat Units: 

In the rare event that cats sharing a unit begin fighting or showing signs of being very distressed with each other, they may need to be separated. If there is a vacant chalet, then this will be used and the additional costs incurred will be met by the owner.  If there isn't a vacant chalet, then the Emergency Contact on the Booking Form will need to be contacted to collect a cat/s.

Safe Transport:
Owners must transport their cats in a secure, adequately sized cat carrier between the car and the cattery. For safety reasons, do not carry your cat in your arms at any time into the cattery.

Delayed Collection:
Please inform us as soon as possible if you cannot collect your cat at the agreed time, as delays can affect other bookings, we can then arrange another mutually agreeable time/ day or solution.

Uncollected Cats:
If a cat is not collected at the agreed time and date, the owner  and then Emergency Contact will be contacted.

Bookings & Payments

Daily Rates:
We charge by the day, not by the night. The day of arrival, day of departure, and all booked days are charged in full, regardless of your drop-off or pick-up time.

Minimum Stay:
There is a minimum booking requirement of 4 days. You may book a shorter stay, but you will be charged for the full 4 days.

Deposits:
All bookings require a 40% non-refundable deposit per chalet, due within 48 hours of booking. (Full payment is welcome at the time of booking).

Short-Notice Bookings:
Full payment is required immediately if the arrival date is within 7 days of booking.

Balance Due Dates:
Off-Peak: (1st October to 31st March) The remaining balance is payable 7 days before arrival.

Peak Time (1st April to 31 September): The total balance must be paid in full 4 weeks (28 days) before arrival.

Payment Method: All payments must be made via BACS, I don't have a card machine. Full bank details will be provided in your initial booking confirmation.

Bank Holidays:
Bookings for Christmas Day, Boxing Day, and New Year's Day are charged at a double rate.

Cancellations & Amendments:
No refunds will be given for cancellations made fewer than 7 days (off-peak) or 28 days (peak) before arrival, unless we are able to fill the booking.

Extending a Stay:
We will do our best to accommodate requests to extend your cat's stay, subject to chalet availability. Please notify us as soon as possible.

Shortening an Off-Peak Stay:
If a booking is amended at least 7 days before arrival, fees will be reduced to reflect the new shorter stay. If changed fewer than 7 days before arrival, you will be charged the full amount of the original booking.

Shortening a Peak Stay: Subject to the standard peak-time cancellation policy (no refunds within 28 days).
If you need your cat to stay longer than originally booked, we will do what we can to accommodate this depending on a chalet being available. Please let us know as soon as you can.

Data Protection (GDPR)
In accordance with the Data Protection Act 2018 (UK GDPR), we collect your personal information safely and responsibly to comply with our cattery licensing regulations.
We only ask for essential data. Access is strictly limited to the owner, staff, and a veterinarian if required.
Your data is stored securely and never shared with third parties.
Booking forms are securely destroyed or returned to you after 3 years.