Making A Booking – We charge by the day not by the night.
The day of arrival, day of departure & all days booked are charged for regardless of departure time.
All bookings require a non refundable 40% deposit per chalet at the time of booking but we are happy to take full payment. The deposit is required within 3 days of making the booking unless the arrival date is within the next week. In this case full payment is required. The total balance is payable 7 days before arrival off peak and 4 weeks before arrival for peak time bookings. This is payable by BACS (preferred) or cash.
If you need your cat to stay longer than originally booked, we will do what we can to accommodate this depending on a chalet being available. Please let us know as soon as you can.
Should you need to shorten the boarding period of your existing booking and it is not in peak time :
Our full bank details for payments via BACS will be sent with the initial booking confirmation email/message.
The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).
If we ask you for personal information we will use it responsibly and in line with GDPR data protection principles.
We need to collect information because it is required under licencing regulations for the safe management of your cat/s.
*only ask for information the we need.
*ensure only those appropriate have access to it. (This is just myself, my staff and a vet if necessary.)
*store your information securely.
*never share any information with a third party.
*only keep your information for as long as we need to. (This means after 3 years the booking form will be disposed of safely or returned to you if you wish to have it.)